$$ \Huge Ines Lee\\ \small Agile / CSPO / Scrum Master / Customer Relationship $$

Connect with me:

📧 [email protected]

🔗 linkedin.com/in/lee-ines

👾 github.com/ines-lee

<aside> 👋 Hello! I'm a product owner and software developer based in Toronto with over 6 years’ experience in software industry.

I've always been fascinated with software development and enjoy solving practical problems. My strengths lie in efficiently managing cross-functional teams, optimizing processes using Agile methodologies, and embracing challenges as opportunities.

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Skills

💡 PM frameworks: Scrum, Kanban, Waterfall

💡 Problem-solving aptitude

💡 Communication

💡 Coordination with cross-function teams

Technologies

💻 JavaScript, HTML, CSS

💻 Flutter, iOS

💻 Node.js,React.js,Vue.js

💻 MySQL, MongoDB

Tools

⚒️ Micrsoft Office (Word, Excel, Outlook, PowerPoint)

⚒️ Oracle SQL, GitHub, AWS, WordPress, Shopify, GA

⚒️ Jira, Confluence, Bitbucket, Asana, Figma, Notio, Retroboard

Certificates

<aside> 🎓 Certified Scrum Product Owner (CSPO®)

Scrum Alliance

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<aside> 🎓 Investment Funds in Canada (IFIC)

Canadian Securities Institute (CSI)

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<aside> 🎓 Professional Scrum Master ™️ (PSM I)

Scrum.org

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Experience

Customer Service Representative

BMO, Markham, ON, Canada – Personal and Business Banking (2024 - current)

• Provided customer service to a diverse client base, promptly addressing inquiries and resolving issues.
• Consistently achieved 150% of sales targets through effective cross-selling of products and services.
• Identified referral opportunities to improve customer satisfaction and drive business outcomes.

Sales Consultant

***Bell Canada, Markham**, ON, Canada – Telecom Retail Store (2023 - 2024)*

• Introduced product to customers, and generated sales by learning customer needs and offering right solutions.
• Promoted a collaborative team environment through effective teamwork and shared efforts.

Student Researcher - Mobile Developer

***WIMTACH,** Scarborough, ON, Canada – Staffing Mobile App (2022 - 2023)*

• Collaborated with clients to research, design and develop an application for dental clinic staffing using Flutter, MongoDB, and Node.js.